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Lastly, Google does not hire contractors to work directly with customers they do all customer care in house.

Google reps will never ask you for passwords, verification codes, or payment information.

Personal InformationĪnother telltale sign that you are being scammed is if the person on the phone asks for personal information. Each Google rep will be able to provide you with a verification if they cannot, you are not speaking with a Google attendant. If you are still having trouble determining if you are speaking to an actual Google representative, simply ask for an employee verification.

Anyone who calls your business claiming that you are required to pay a fee in order to update or maintain your page, is a scammer. Business owners are able to freely edit information, respond to reviews, and add photos for no charge. The number one thing to remember is that setting up and maintaining your Google My Business page is 100% free. Here some helpful tips to help you determine if you are receiving a phone call from a scammer: Free Services We want to help you identify these fake calls.

Identifying Fake Callsįor someone who may not be familiar with Google or how to navigate this complicated web of digital information, these calls may seem legitimate. Once again, scammers often claim to be working “with” or “for” Google. These scammers will request payment and will claim to boost search rankings or optimize your page.Īnother tactic used by scammers is threatening removal of your Google My Business Page unless a fee is paid. These scammers typically target smaller businesses who have not yet claimed their Google My Business Page or have not updated their page. One of the most popular ways scammers will contact business owners is via telephone, claiming to be “with,” calling “on behalf of,” or “for” Google and wanting to set up or remove your Google My Business page. To help educate local business owners, we’ve identified the types of scams to be aware of, how to identify fake Google calls, and how you can learn more about Google My Business. Whether you are trying to optimize keywords on your website or grow engagement, it is near impossible to have smooth marketing tactics without Google.Ī popular way to increase customer awareness and engagement is to set up a Google My Business page this free tool helps businesses manage their online presence across Google and is an easy way for customers to find your business via Google Search or Google Maps, leave a review, and contact you directly.Īlthough Google My Business pages have been around for some time, there are still scammers attempting to use this platform to scam business owners out of money.

Many business owners, at one point or another, come face to face with Google.

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